At Celsius Casino, protecting your privacy is our top priority. Here, you'll find all the information about the types of data collected, how it's processed, and the measures we've put in place to ensure its security throughout your experience on our platform.
1. Types of Data Recorded
To ensure a reliable and secure service, we may collect:
– Your basic personal data (name, contact details, email, phone number)
– Technical information such as IP address, device type, or operating system
– Details of your transactions (deposits, withdrawals, bets)
– Your interaction history with our support team
2. Why We Use Your Data
The information you provide helps us to:
– Create and manage your player account securely
– Verify your identity to prevent fraud and abuse
– Meet legal and compliance requirements
– Improve our games, features, and services
– Support you and process your specific requests
3. Protection and Safeguarding
To prevent any unauthorised access, we implement:
– High-level encryption protocols for sensitive data
– Strict restrictions on internal access
– Constant monitoring of infrastructure to detect any risks
– Regular security audits to maintain a high level of reliability
4. Cookies & Analytical Tools
Our site relies on essential cookies to function correctly, as well as analytical or marketing cookies which are only activated with your consent. You can change your preferences at any time in your player account.
5. Retention Period & Deletion
We retain your information only for the period necessary to fulfil the described purposes or to comply with our legal obligations. After this period, your data is securely deleted or anonymised.
6. Your Rights and Options
At any time, you have the following rights:
– Access the information we hold about you
– Correct or update your data
– Restrict certain processing activities
– Request the deletion of your information, unless otherwise required
– Receive a copy of your data in a structured format
– Lodge a complaint with the competent data protection authority
7. Data Sharing
Certain data may be shared with our partner providers (payment services, hosting providers, technical maintenance) who are bound by strict confidentiality agreements and are not permitted to use your data for other purposes.
8. Data Transfer Outside the EU
If we need to transfer your information outside the European Economic Area, we ensure that security measures compliant with European standards are in place, such as specific contractual agreements.
9. Possible Changes
This policy may be amended to comply with new regulations or adapt our practices. Any major updates will be announced on our site or directly via your player account.
10. Contact and Complaints
For any questions or requests regarding your personal data, please contact us via the "Privacy" section of your player area or reach out to our dedicated support team.